Terms & Conditions

Vendor Terms & Conditions Agreement

(To Be Accepted Upon Vendor Registration)

These Terms & Conditions (“Agreement”) are entered into between Atlanta Home Maintenance, its affiliated and sister companies, successors, assigns, and authorized representatives (collectively, “AHM”) and the registering Service Provider (“Vendor”).

By registering as a Vendor with AHM, the Vendor acknowledges, understands, and agrees to all Terms & Conditions below. These Terms apply to the Vendor and extend to all employees, workers, subcontractors, and subvendors engaged by the Vendor.

1. Territory Coverage

This Agreement applies to all condominium buildings and subdivision home communities (“Designated Properties”) where AHM has more than one client, and in which AHM authorizes the Vendor to perform work. Vendor access to these properties is granted solely through AHM’s relationships, efforts, and client development.

2. Purpose of Agreement

The purpose of this Agreement is to protect AHM’s:

  • Reputation,

  • Business relationships,

  • Brand image, and

  • Ongoing client trust.

Any unsatisfactory conduct or work by the Vendor or their personnel may be attributed to AHM by property management, homeowners, or HOA officials, causing reputational and financial harm to AHM.

3. Engagement Through AHM Only

All work performed in any Designated Property must be conducted through AHM.
The Vendor shall not communicate directly with property management, residents, HOAs, or building staff regarding business matters unless explicitly instructed by AHM.

4. Non-Solicitation

The Vendor, including employees and subvendors, shall not:
a. Solicit or accept work directly from any homeowner, resident, property manager, HOA member, building staff, or referral source within any Designated Property;
b. Accept independent work arising from introductions made through AHM;
c. Engage in side agreements, future job offers, or direct service conversations without AHM’s written consent.

5. 24-Hour Notification Requirement

If the Vendor or their workers are approached to perform work outside of AHM, they must notify their AHM representative lead via phone, text, or email within twenty-four (24) hours.

If the Vendor is in good standing, AHM will use best efforts to assign that work to the Vendor through AHM’s project coordination system.

6. Scope of Work

The Vendor must perform only work authorized by AHM in writing and approved by the client. Any deviation or additional work requires prior written approval.

7. Confidentiality (NDA Terms)

The Vendor shall not disclose or discuss any business-related information—including pricing, project scope, schedules, methods, or client details—with:

  • Homeowners,

  • Residents,

  • Condo owners,

  • Building staff,

  • Property managers,

  • HOAs,

  • Other vendors, or

  • Third parties.

All inquiries about contracts, business terms, or pricing must be directed to AHM’s Legal Department.

NDA obligations survive termination indefinitely.

8. Branding & Apparel Rules

While performing work in any Designated Property, Vendors and personnel may not wear:

  • Company-branded shirts, jackets, pants, or hats,

  • Apparel identifying their business or LLC,

  • Any branding other than AHM-approved apparel.

Only AHM-branded or AHM-approved clothing may be worn onsite.

9. Safety Vest & Apparel Requirements

Vendors and all personnel must wear an AHM-provided safety vest at all times when:

  • Entering or exiting the property,

  • Walking through hallways, elevators, or common spaces,

  • Performing any work onsite.

No worker may enter, travel within, or work at a Designated Property without the vest worn visibly.

Violations may result in immediate removal or suspension.

10. Invoicing Requirements

Vendor must submit a digital invoice for all work performed. Invoices must include:

  • Detailed description of services performed,

  • Pricing for labor and materials,

  • Dates work was performed,

  • Breakdown of agreed milestone phases,

  • Identification of the milestone being billed.

11. Payment Requirements

AHM only remits payment through digital invoice platforms, including:

  • Joist.com

  • InvoiceSimple

  • Stripe

  • Other AHM-approved systems

These platforms must show:

  • Initial payment,

  • Subsequent payments,

  • A connected accounting record.

AHM does not issue payments by:

  • Cash,

  • Check,

  • Zelle,
    unless special exceptions were explicitly approved at the start of the Vendor relationship.

Payments are issued on the Friday following:

  1. A walkthrough and approval by the AHM project lead,

  2. Client approval of the work,

  3. Receipt of client payment for that work.

AHM cannot release payment until client approval AND client payment have both been received.

12. Multi-Milestone Projects

For milestone-based projects, payments are only released once the milestone is:

  • 100% completed,

  • Walked-through and approved by AHM,

  • Approved by the client,

  • Paid for by the client.

13. Duration

These Terms remain in effect for twenty-five (25) years from the Vendor’s acceptance.

14. Personal Liability

If operating under an LLC or business entity, the individual accepting these Terms agrees they are personally liable as a guarantor.
If the entity closes or transfers ownership, AHM may enforce recovery directly against the individual.

15. Insurance Requirements

The Vendor agrees to always maintain active liability insurance with minimum coverage levels appropriate for:

  • Their trade and scope of services,

  • All workers and subcontractors under their supervision,

  • All Designated Properties to which AHM assigns them.

The Vendor must maintain:

  • General liability insurance,

  • Workers’ compensation (where applicable),

  • Any trade-specific insurance legally required or reasonably required by AHM.

Proof of coverage must be provided upon request.
Failure to maintain insurance may result in immediate suspension or termination of Vendor status.

16. Remedies

Violations of these Terms may result in:

  • Immediate removal from job sites,

  • Suspension of vendor access,

  • Termination of vendor relationship,

  • Financial recovery actions,

  • Legal proceedings,

  • Injunctive relief.

AHM reserves all legal and equitable rights.

Vendor Acceptance

By registering as a Vendor with AHM, you acknowledge that:

  • You have read, understood, and agree to these Terms & Conditions,

  • You are the authorized individual responsible for compliance,

  • You accept personal liability where applicable,

  • You will ensure all workers, subcontractors, and subvendors comply fully.

A digital signature, checkbox acceptance, or registration submission constitutes full acceptance of this legally binding Agreement.